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Cisco
Cisco CCNP Collaboration: CLICA v1.1
Curriculum
11 Sections
30 Lessons
9 Hours
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Call recording and monitoring
3
1.1
Cisco Unified Communications Manager Network-Based Recording and Monitoring
1.2
SPAN based solutions
1.3
Implementing call recording and monitoring
Advanced Cisco Unified Attendant Console
2
2.1
Requirements and integration
2.2
Cisco Unified attendant console
CUC Troubleshooting
1
3.1
Troubleshooting Cisco Unity Connection
Configuring and Troubleshooting Cisco Unity Connection Call Handlers
2
4.1
Toll fraud
4.2
Call handler
Cisco Unity Connection integration configuration and troubleshooting
4
5.1
Configuring and troubleshooting Cisco Unity Connection integration Networking
5.2
Clustering and deployment options
5.3
Configuring and Troubleshooting Cisco Unity Connection Integration
5.4
Integrate and setup Cisco Unity Connection
WebEx calling and messaging
1
6.1
Overview of WebEx calling and messaging
CUCM Manager IM and Presence troubleshooting
2
7.1
Other troubleshooting tools
7.2
Troubleshooting Cisco Unified Communications Manager IM and Presence service
Compliance and archiving
1
8.1
CUCM IMP service compliance and message archiving
CUCM and Jabber functionality customization
4
9.1
Apple push notifications
9.2
Cisco Unified Communications services
9.3
Custom configuration files
9.4
Customizing CUCM IMP and Cisco Jabber functionality
Manager IM and Presence integration with Cisco Jabber
5
10.1
Cisco Jabber
10.2
XMPP
10.3
Clusters
10.4
Federation overview
10.5
Integrating Manager IM and Presence with Cisco Jabber
Configuring SSO for Cisco Unified Communications applications
5
11.1
OAuth 2.0
11.2
SSO management
11.3
SSO authentication types
11.4
Basic SSO configuration
11.5
SSO overview
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