Systems Thinking and Process Improvement

Topics covered include: 

• Distinguishing between systems thinking and linear thinking 

• Listing benefits of and guidelines for systems thinking 

• Identifying the purpose of diagrams to map out systems and processes 

• Distinguishing between types of feedback loops 

• Identifying elements to include in a process diagram 

• Creating a weighting system to determine which process to improve 

• Creating, reviewing, and confirming a process map 

• Identifying pain points in a process and analyzing and understanding the issues involved  

• Documenting findings 

• Providing alternatives through idea generation 

• Describing implementation steps 

• Identifying metrics or measurements to check for success 

• Verifying processes are successful