Root Cause Problem Solving

Topics covered include: 

• Defining the four phases of Root Cause Problem Solving 

• Identifying all the questions that should be answered to fully define a problem 

• Identifying questions that should be avoided when defining a problem  

• Conducting a structured search to understand why a problem occurred 

• Identifying the root cause or causes of a problem 

• Applying best practices in root cause analysis 

• Using tools to prioritize root causes with the largest potential impact 

• Using the solution framework to create an implementation plan 

• Discussing the cycle of problem solving