Developing Emotional Intelligence: Social Competence

Topics covered include: 

• Defining Emotional Intelligence (EI) 

• Defining social competence 

• Defining social awareness and its importance to EI 

• Discussing the three areas of social awareness: empathy, organizational awareness, and service awareness 

• Identifying the benefits to developing your social awareness 

• Evaluating your potential social awareness 

• Explaining the importance of social awareness in relation to improving your overall EI 

• Identifying techniques to develop your social awareness 

• Defining relationship management 

• Explaining how excellent communication skills enhance your relationship management ability 

• Evaluating your relationship management skills 

• Identifying how relationship management increases your EI 

• Developing a list of actionable strategies to increase your relationship management skills