Welcome to Delivering Stellar Customer Service, a video lesson meant to help you have effective customer service! By remembering the acronym STAR, you will help your organization be seamless, trustworthy, attentive, and resourceful when dealing with customers. This philosophy of service applies to the human, business, and hidden dimensions in the workplace. The viewer will learn how to care for customers in a way that helps the organization succeed as a whole.
Curriculum
- 5 Sections
- 0 Lessons
- 7 Minutes
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- 01. Introduction to Customer Service Principles0
- 02. Understanding the STAR Philosophy0
- 03. Techniques for Effective Communication0
- 04. Building Trust and Rapport with Customers0
- 05. Problem-Solving and Resourcefulness in Service Delivery0
Instructor
