Welcome to the “Customer Service Pro Tips: Lights! Camera! Stellar Service!” video lesson created to show viewers that becoming a character and utilizing acting principles are great ways to deliver stellar customer service. This lesson is the third of five in the “Customer Service Pro Tips” series, which educates viewers on the many ways they can excel in customer service. In this lesson, viewers will learn about how to step into a character at work, how to use their character effectively, as well as when they need to “get off the stage” and put their character aside. Ultimately, this lesson provides viewers with a new way to stay motivated at work and give their customers the best service possible.