Welcome to the “Customer Service Pro Tips: Building Relationships that Last” video lesson created to help service agents set themselves apart from the competition through their customer relationships. This is the final lesson in the “Customer Service Pro Tips” series, which educates viewers on the many ways they can excel in customer service. This lesson begins by establishing the importance of listening in any relationship and dives into the four levels of listening. Then, viewers will learn five strategies to build customer relationships and leave customers wanting to keep their business with your organization.