Welcome to the “Customer Service Pro Tips: Analyzing the Customer Experience” video lesson intended to explore three tools that can help viewers better understand and serve their customers. This lesson is the second of five in the “Customer Service Pro Tips” series, which educates viewers on the many ways they can excel in customer service. In this lesson, viewers will learn about the customer window, the service experience chart, and the service gap analysis. Each of these tools can help service agents keep their customers satisfied.