Welcome to the Customer Service Conversations video lesson. This video lesson helps us understand how to provide better, more satisfying experiences to our customers by breaking down a typical interaction into key phases. It also offers guidance through each of these phases and is valuable for anyone who interacts with customers. From before the customer enters your life until they walk away satisfied, you need to be in control and prepared to deliver. This series is designed for the service representatives in a face to face and/or retail environment (vs. phone service).