Welcome to the “Customer Service 101: Do You Have What It Takes?” video lesson intended to describe essential traits of successful customer service workers. This lesson is the third of seven in the “Customer Service 101” video course, which helps you get to know your customers better and serve them more effectively. From being patient to staying curious, there’s a lot that customer service reps must do to stay on top of their game. By watching this lesson, you’ll gain a sense of the key qualities you should work on developing to become the best customer service rep you can be!