Welcome to “Customer Service 101: Connecting with Customers,” a video lesson intended to explain how you can humanize yourself for customers, as well as acknowledge the personhood of others. This lesson is the fifth of seven in the “Customer Service 101” video course, which helps you get to know your customers better and serve them more effectively. Have you ever felt taken for granted by your customers? Well, this lesson will help you connect with your customers so that you have stronger, healthier interactions.