Welcome to “The Awesome Responsibility,” lesson intended to give you a key takeaway to help you deliver more amazing customer service. This lesson is the last of five in the “Expert Insights: Creating an Amazing Customer Experience with Shep Hyken” course, which is meant to give workers and managers the tools they need to create a more amazing customer experience. In this lesson, you’ll go over what the Awesome Responsibility is, as well as a brief wrap-up from the course.