Welcome to the “10 Ways to Create Amazement” lesson which covers 10 helpful tips to help you create moments of magic for your customers. This lesson is the third of five in the “Expert Insights: Creating an Amazing Customer Experience with Shep Hyken” course, which is meant to give workers and managers the tools they need to create a more amazing customer experience. In this lesson, you’ll learn about managing first impressions, as well as the importance of being knowledgeable, showing appreciation, communication, building rapport, and responding quickly. Also covered is how to act like a leader, a five-step process to avoid moments of misery, and how to UPOD. By watching this lesson, you’ll gain 10 sure-fire ways to create moments of magic for your customers.