Welcome to the “CQI Toolkit: Right First Time” video lesson intended to emphasize the importance of doing the right things right the first time, every time. This video lesson is part of the “Continuous Quality Improvement Toolkit,” which guides learners in constantly enhancing and optimizing their work processes. During this lesson, viewers will learn the three categories of value that activities fall into and consider the eight types of waste according to Lean. In addition, learners will become familiar with the hidden factory and come to recognize its detrimental effect in an organization.