Welcome to the “Courageous Cultures: Create Clarity” lesson that covers the second step in the four-step process to build a team culture where expectations are defined so that the team can be innovative and creative in the right ways. This lesson is the fourth of eight lessons in the “Expert Insights: Courageous Cultures with Karin Hurt and David Dye” course, led by leadership experts and keynote speakers who bring a realistic, engaging approach to leadership development. After viewing, learners will understand what happens when expectations aren’t set and how to clearly communicate them so the information sticks using the “five by five” method.