Welcome to the topic of continuous quality improvement (CQI)! This video course, CQI: Overview, is intended to provide an introduction to the world of CQI in the workplace. The three video lessons in this series explain the different CQI disciplines, why some CQI initiatives fail, and the various types of certifications. After completing this course, the viewer will have a foundational understanding of the philosophies behind different performance improvement strategies, and they will be prepared to tackle the subsequent series on continuous quality improvement.