Overview
Curriculum
- 4 Sections
- 36 Lessons
- 16 Hours
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- Operating Systems11
- 1.1Cloud-based productivity tools installation and configuration
- 1.2Application installation according to requirements
- 1.3Linux client/desktop operating system features and tools
- 1.4macOS/desktop operating system features and tools
- 1.5Microsoft Windows networking features on client/desktop
- 1.6Microsoft Windows settings configuration
- 1.7Microsoft command-line tools
- 1.8Microsoft Windows operating system features and tools
- 1.9Microsoft Windows editions features
- 1.10OS installations and upgrades in diverse environments
- 1.11Common operating system types and their purposes
- 02. Security11
- 2.1Browser security settings configuration
- 2.2Data destruction and disposal methods
- 2.3SOHO wireless and wired network security settings
- 2.4Mobile device security methods
- 2.5Workstation security options and hardening techniques
- 2.6Malware types and detection, removal, and prevention tools/methods
- 2.7SOHO malware removal procedures
- 2.8Social engineering attacks, threats, and vulnerabilities
- 2.9Wireless security protocols and authentication methods
- 2.10Microsoft Windows OS security settings configuration
- 2.11Security measures and purposes
- 03. Software Troubleshooting4
- 04. Operational Procedures10
- 4.1Documentation and support systems information management best practices
- 4.2Remote access technologies
- 4.3Artificial intelligence basic concepts
- 4.4Environmental impacts and local environment controls
- 4.5Scripting basics
- 4.6Communication techniques and professionalism
- 4.7Prohibited content/activity and privacy, licensing, and policy concepts
- 4.8Common safety procedures
- 4.9Workstation backup and recovery methods
- 4.10Change management procedures
Instructor
