Welcome to the Characteristics of Complex Problems video lesson meant to help learners differentiate between problems and complex problems. This video lesson is the second of five in the Complex Problem Solving video course, which explains how to critically evaluate and resolve messy organizational problems. In this lesson, viewers will learn that, when it comes to problems versus complex problems, it’s really a continuum with several interrelated factors. In addition, learners will become familiar with the eleven key traits of a complex problem.