Welcome to the “Communication Toolkit: Mastering Small Talk” video lesson intended to explain how you can become more confident when making small talk. This video lesson is part of the “Communication Toolkit,” which instructs employees and employers on how to improve their communication skills. You can’t avoid all small talk situations, so you might as well embrace them! By doing things like asking questions and listening actively, you’ll be able to become more comfortable when you have to make small talk.