Welcome to the Communication Toolkit: IM at Work video lesson meant to educate viewers on the etiquette of instant messaging at work. This video lesson is part of the “Communication Toolkit,” which instructs employees and employers on how to improve their communication skills. In this lesson, viewers will learn which instances IM should be used instead of email or face-to-face conversations and when IM is not appropriate. Plus, some tips on using IM properly in the workplace will ensure viewers will stay professional and efficient when leveraging IM.