Welcome to the “Communication Toolkit: Apologizing at Work” video lesson intended to describe how to say sorry and make amends when you’ve made a mistake. This video lesson is part of the “Communication Toolkit,” which instructs employees and employers on how to improve their communication skills. Apologizing to others is tough, whether it’s to your coworkers, customers, or boss. In this lesson, you’ll learn key steps to help you say sorry and resolve issues effectively.