Welcome to the “Coaching Crash Course: Coaching Basics” video lesson meant to define coaching and introduce you to the readiness stairs. This lesson is the first of six in the “Coaching Crash Course,” which is intended to give you a foundational understanding of what coaching is and how you can coach your employees effectively at every skill level. From this lesson, you’ll learn that coaches must be flexible and modify their style by taking into account the person they’re coaching and the task at hand. You’ll also learn about each step of the readiness stairs, from novices to experts.