Welcome to the topic of continuous quality improvement (CQI)! This video course, Business Process Reengineering (BPR): Implementing Radical Change, provides tools for completely reinventing processes in order to make them as effective as possible. This video lesson, Business Process Reengineering (BPR): Introduction, is the first of six. From the lesson, learners will come to understand the basic information about BPR, including what BPR is and what it isn’t.