Welcome to the “Navigating Different Forms of Communication” lesson designed to teach viewers how and when to use the different types of communication that are available in the workplace. This lesson is the sixth of seven in the “Business Etiquette” course, which will go through common workplace etiquette practices that are necessary to know. In this lesson, expect to learn about etiquette for emails, instant messages, and video calls. By the end, learners will have a better understanding of the appropriate communication type to use depending on the situation.