Welcome to the “Difficult Discussions with Employees” video lesson, which instructs managers on how to conduct uncomfortable but necessary conversations with their employees. This one-off lesson describes a five-step process for leading these difficult conversations in a way that ultimately generates positive results. In addition, it offers helpful tips for ensuring tough conversations go as smoothly as possible—despite the awkwardness. In the end, learners should understand that, even though difficult discussions are no fun to have, it’s a manager’s responsibility to address negative behavior that can harm the organization.