Welcome to the “Courageous Cultures: Holding a Problem-Solving Session with Your Team” lesson that is the conclusion to this engaging course. In this lesson, you’ll hear the main four-step process of this course to build an innovative team that wants to be problem-solvers and customer advocates. This lesson is the final of eight lessons in the “Expert Insights: Courageous Cultures with Karin Hurt and David Dye” course that’s designed to help leaders build creative and innovative teams where people speak up and share ideas. After viewing, learners will have completed the Courageous Cultures course and be on their way to developing an engaged and curious team.