Welcome to the topic of continuous quality improvement (CQI)! CQI: Flow is a video course that provides tools for understanding and improving the flow of your business processes. This video lesson, The Arrow Diagram, is the second of five. It describes how to create arrow diagrams, as well as the benefits of its organizational structure. The viewer will see that arrow diagrams have a lot of versatility and can be used with almost any process in which there’s more than a sequential step-by-step list of activities.