Welcome to the “Communication Toolkit: Connecting Over the Phone” video lesson meant to help learners communicate more meaningfully through phone conversations. This video lesson is part of the “Communication Toolkit,” which instructs employees and employers on how to improve their communication skills. Throughout this lesson, learners will evaluate the benefits and drawbacks of phone communication so they can better identify when telephone is the appropriate medium for their message. In addition, viewers will learn useful tips for ensuring their phone conversations are as effective as possible.