Welcome to the Coaching Overview video lesson designed to teach viewers how to improve their coaching. This lesson first covers why the method of coaching you choose will depend on the employee’s level of expertise. Then, this lesson details how to coach someone based on their level, such as a novice, doer, performer, or expert. Finally, the lesson explains how to give more effective feedback to ensure it’s useful. Ultimately, learners should be able to improve their coaching so their employees will be high performing and stay engaged in the work they’re doing.