Welcome to the topic of continuous quality improvement (CQI)! This video course, Business Process Reengineering (BPR): Implementing Radical Change, provides tools for completely reinventing processes in order to make them as effective as possible. This video lesson, Business Process Reengineering (BPR): Key Steps, is the fifth of six. Through this lesson, learners will become familiar with the key steps of the BPR process, from assessing the opportunity to performing gap analysis to designing the process to implementing the reengineered process.