Welcome to the “Bridging the Empathy Disconnect” video lesson intended to highlight what NOT to do in your efforts to be empathetic at work. This video lesson is the second of two in the two-part “Empathy as a Soft Skill” series. Throughout this lesson, viewers consider two basic categories of non-empathetic people and learn how they miss the mark when it comes to empathizing with others. If learners understand where people often go wrong in showing empathy, they’ll be able to bridge the empathy gap and truly identify with the thoughts, feelings, and attitudes of others.